'We know that finding the right person will bring us success in the long term.' 'Because we have such a high standard, we're sometimes limited in our options, but we're not lowering any of those principles,' she says. Perfect matches can be tough to find, but according to Duhring, it's worth the wait. It's this diversity that makes the team successful at the end of the day.' Some people come to us with years of experience, and some people come in with new, fresh perspectives. It's by no means a cookie cutter set of requirements, but it combines the following characteristics: troubleshooting skills, thinking on your feet, the ability to ask questions, a desire to seek feedback, and an innate passion for helping people. 'We have a very high bar for every single person who joins us. 'One challenge that we recently focused very heavily on was finding and hiring rock stars for the team,' explains Duhring. As Eventbrite's customer base continues to grow, Duhring and her team face the complex challenge of staffing against the business's needs. Stand strong with your team's culture, no matter what it takes. Here, she shares the most valuable lessons she's learned. And today, the group is 43 members strong, with seven people based in our London office, allowing us to collectively provide 24/7 phone and e-mail support,' Duhring says.ĭespite the team's aggressive growth, Duhring has upheld quality as the most important priority.

When Duhring joined Eventbrite in Februrary 2010, she was part of a five-person customer service team. It's the core of the company,' says Courtney Duhring, Eventbrite's client services manager. 'The high standard that Eventbrite holds for service is central. That's why San Francisco self-service software platform and events marketplace Eventbrite has prioritized customer service as integral to its organization. No matter the type of business you run, user experience can make or break your brand.

With the rise of social media, online reviews and location-based consumer marketing, customer service is more important than ever.

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